Friday, July 25, 2008

Regular problems with Qwest DSL internet service

These are the constant problems I have with Qwest's residential DSL service. Our phone lines run above ground, in case you are wondering.

  • Qwest DSL connection drops with incoming phone calls 100% of the time.
  • DSL internet service is non-functional when it rains or when there is a storm.
  • Internet connection drops randomly through the day often, usually retraining quickly and performing satisfactorily afterward. Any large file downloads can be interrupted, requiring you to start all over.
  • The past few days Qwest DSL has been unable to maintain an uninterrupted connection to the internet for more than an hour. It will work for a while, then the connection will drop and will drop continuously for half an hour or more, training and then dropping again every few seconds.
My main complaints are not the first two on the list. With the exception of the past three days, on a clear day Qwest DSL has performed satisfactorily, other than the random drops that occur at least once per session.

Anyone who subscribes to Qwest DSL or is considering subscribing should be aware of these issues. Because if you work from home or need to rely on a steady internet connection, Qwest DSL is not for you.

No comments: